A few days ago, I came home in the afternoon and my Internet and cable television were both down on my Comcast (xfinity) service. This never happens in the afternoon. Usually, I will experience an outage late at night, and always in the last five minutes of Boardwalk Empire, The Bridge, or some other late night show; like clockwork. They must have an automatic reset of the network at the same time every night; hey Comcast, how about 3:00AM instead? But, I digress.
Xfinity (Comcast) Account App
Trying to call Comcast at that hour or any hour for an outage is always an effort in futility. However, I remembered that Comcast updated it’s apps recently so I decided to bring up the Xfinity My Account App on my iPhone.
After launching the app and signing in, I was pleasantly surprised. There it was, right on the screen, Multiple Outages. I didn’t have to drill down through many pages of data and questions, it was all right there on the opening page.
The best part was I did not have to spend any time on the phone with the Comcast “trouble-shooter” reading from their script … Comcast – unplug the cable modem. Me – will this make everyone else’s cable on the block come back? No thanks, no patience anymore. For the price I’m paying for service, you should have a truck parked in front of the house just in case I have an outage.
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